Frequently Asked Questions
We at Wilmington RV try to make renting a RV as easy and fun as possible. We realize, however, that you probably have questions. Here are the complete details of what should be expected of us and of you as well.
- How do I book a unit?
- How do I make reservations and what about a security deposit?
- What are the pick up times?
- What prep can I expect when I pick up a unit?
- What are the drop off times?
- What is your policy on insurance?
- What if there is a break down?
- What is the method of payment?
- Are there any additional fees or charges?
- Are there any restrictions?
1. To Book a Unit:
Renters must be 25 years old and hold a valid drivers license. A rental application has to be filled out and signed. When you return the application, you will need to put down a $250.00 reservation/security deposit and provide proof of current drivers' license. The deposit must be made with a check or cash or Credit Card. We do retain the right to run a credit check, due to the liability of renting expensive vehicles.
2. Reservation / Security Deposit:
All reservation deposits are applied to the unit you pick out, there are NO double bookings. Since we do not double book, the unit is held for you. All cancellations must be made 30 days prior to scheduled departure. There is a $75.00 charge for all cancellations prior to the 30 day of departure window. On cancellations within 30 days of departure, the reservation deposit will not be refunded.
Your reservation deposits will roll over to the security deposit. The security deposit will be completely refunded as long as there is no damage, or missing equipment. The deposit will be held until your return. We have 4 business days to check in the motor home and let the customer know the status of our check in.
3. Pick up time:
Monday thru Friday 10:00am - 4:00pm
- We will review terms and contracts together. There will be a 1 to 1.5 hour walk through of the unit (mandatory).
- Before departure you will be allowed all the time you need to note all damages to the vehicle, if any. We want to ensure that you are not held responsible for damages that are not yours.
4. All units will be prepped for you prior to pickup, as follows:
- Cleaned inside & out
- Full tank(s) of gas
- Full tank(s) of propane
- Fresh water hose
- Sewer hose
5. Drop off time:
Monday thru Friday 10:00am – 4:00pm
Saturday by Appointment Only
After your trip, the unit is to be brought back in the same condition as when it left - cleaned inside & out, gas & propane tanks full, wastewater tanks dumped, and all equipment in the motor home or trailer. We will accomplish these tasks for you if you prefer, at a nominal fee for each.
6. Insurance:
Collision insurance is included in the basic rental rate. Renter is responsible for a $1000.00 deductible toward any insurance claim on our motorized units and a $500.00 deductible on our towable units. Liability coverage is available, for an additional charge. (Awnings and Antennas are NOT covered by insurance!) Renter is entirely responsible for all damage to, or loss of the vehicle, or loss of use while the vehicle is being repaired. We may repossess the vehicle at your expense without notice to you, if the vehicle is abandoned or used in violation of law, or rental agreement. Renter agrees to defend us, and hold us harmless from all claims, liability, cost and attorney fees we incur resulting from, or arising out of, this rental and use of the vehicle.
7. Breakdowns:
We encourage our customers to call us if they have a problem, at (910) 352-7732. Whether it's a simple question you have, or a real concern about the operation of the unit. If a mechanical breakdown should occur, the renter is responsible to repair the rental vehicle immediately. Any legitimate repair charges up to $200.00 can be made without prior authorization and will be refunded after presenting itemized bills. The renter should make every effort to get the disabled vehicle to a reliable RV or automotive dealership. Renter must retain the parts or tires replaced by repair shop. Renter is responsible for blow-outs or flat tires. Renter will be held responsible for expenses resulting from his negligence.
If repair amount is in excess of $200.00, renter must obtain prior authorization from Keven Buchter of Wilmington RV via phone. Selection of collision repair vendor(s) is at the sole discretion of Wilmington RV. Wilmington RV is not responsible for lost vacation time, hotel charges, car rental, or other cost due to breakdowns.
8. Payment:
- Security deposit is paid at time of reservation, and the rental is prepaid before departure.
- All monies can be paid with cash, credit cards, personal checks and/or certified funds.
- All Personal checks must clear bank before unit goes out.
9. Fee Schedule, No Hidden Charges:
- Prices vary depending on which unit you choose.
- 3-day minimum on rental. (No refunds on early returns.)
- There are 150 free miles per day included in our motorized rates. You will be charged, .50 per mile over your total miles allotment (days x 150).
- There are 5 free generator hours per day included. $5.00 per hour over your total generator hours allotment (days x 5).
- $100.00 per quarter tank refueling fee
- Delivery Charge of $2.00/mile for units requesting delivery
Cleaning (Upon Request)
- Class-C $100.00
- Trailers $100.00
- Tank Dump $45.00
- Customer can pay $50.00 up front for a cleaning and dump fee
10. Restrictions:
- No Towing!
- No Smoking!
- No trips to Mexico!
- No Roof Access!
- Pets allowed on select units only.